At LABY Call Center, protecting your personal information is a priority. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website or use our services.

1. Collection of Personal Information

We may collect certain information when you:

• Fill out a contact form
• Request a quote or information
• Contact our team by phone or email
• Browse our website

The information collected may include:

• First and last name
• Company name
• Email address
• Phone number
• IP address
• Information related to your request

2. Use of Information

The information collected may be used to:

• Respond to your requests
• Provide our B2B and B2C telemarketing services
• Contact you regarding our services
• Improve our website and user experience
• Ensure website security
• Comply with legal obligations

3. Cookies

Our website uses functional and analytical cookies in order to:

• Improve navigation
• Remember certain preferences
• Analyze website traffic
• Optimize performance

You may adjust your browser settings to refuse cookies.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may only be shared with:

• Our technical service providers
• Authorized partners when necessary
• Competent authorities if required by law

5. Data Protection

We implement reasonable administrative, technical, and physical security measures to protect your information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure

6. Data Retention

Personal information is kept only for as long as necessary for the purposes for which it was collected, or as required by applicable law.

7. Your Rights

In accordance with applicable laws in Quebec and Canada, you may:

• Request access to your personal information
• Correct inaccurate information
• Withdraw your consent where applicable
• Request deletion of certain data

To exercise your rights, please contact us.

8. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with the updated revision date.

10. Contact Us

For any questions regarding this Privacy Policy:

LABY Call Center

410-6000 Boul. de Rome, Brossard, QC J4Y 0B6, Canada

514-400-7453

info@laby.ca